40+ AI Prompts for Customer Service

Examples for ChatGPT, Claude, Gemini and other LLMs

In this article, we’ll explore the potential of different LLMs like ChatGPT, Claude and Gemini with example prompts and use cases so you can start using AI in your day-to-day role in customer service.

These prompts will help you answer questions, identify and resolve issues, manage accounts, and more.

Should you use ChatGPT, Claude, Gemini or something else?

While ChatGPT is one of the most popular AI assistants available, there are multiple chat AI applications available now. Each is powered by a different LLM and each has their own unique strengths and weaknesses.

We’ve written a more in depth article about different LLMs here, but at the time of writing this article, we tend to use Claude and ChatGPT.

That said, the AI space is moving so fast that today’s best could be tomorrow’s worst, so we recommend testing your prompts across different platforms and using the one that gives you the best result for your specific task today.

Throughout this article we’ll use ChatGPT, Claude and Gemini interchangeably, but just know that these prompts can be used with any LLM.

ChatGPT prompts for responding to customer inquiries

Answering customer questions and providing accurate information is a core responsibility of customer service. ChatGPT can help you generate clear, concise, and helpful responses to common customer inquiries.

Example Prompts:

Generate a response to a customer who is asking about your return policy for electronic devices purchased within the last 30 days.

Provide a detailed answer to a customer who wants to know the differences between your basic and premium subscription plans.

Craft a friendly response to a customer who is inquiring about your store’s holiday hours and any special promotions or events.

Create a script for a customer service call addressing technical issues with our {{product/service}}.

ChatGPT prompts for solving problems and resolving issues

Identifying and resolving customer issues is crucial for maintaining customer satisfaction and loyalty. ChatGPT can assist you in troubleshooting problems and developing effective solutions. 

Example Prompts:

Generate a step-by-step troubleshooting guide for a customer who is experiencing issues with their recently purchased smart home device.

Provide a solution for a customer who reports that their online order was incomplete and missing several items.

Craft an empathetic response to a customer who is frustrated with a delayed shipment and is seeking a resolution.

A customer is angry because of {{problem}}. Please write a response that calms the situation and explains we are working on solving the problem and making it right.

ChatGPT prompts for processing orders and fulfilment

Assisting customers with placing orders, processing payments, and ensuring timely delivery is an essential part of customer service. Use ChatGPT to streamline these tasks with prompts like.

Example Prompts:

Generate a response to a customer who wants to modify their existing order to add an additional item.

Provide instructions for a customer who is having trouble completing their online payment due to a technical error.

Craft a message to a customer confirming their order details, estimated delivery date, and tracking information.

A customer ordered from us and claims they didn’t receive their order. We have tracking that proves the order was delivered. Write a response to solve this problem.

ChatGPT prompts for managing customer accounts

Managing customer accounts, updating information, and handling account-related inquiries are important aspects of customer service. ChatGPT can help you navigate these tasks with ease. 

Example Prompts:

Generate a response to a customer who wants to update their billing address and payment method on file.

Provide instructions for a customer who needs to reset their account password and regain access to their profile.

Craft a message to a customer notifying them of important updates to their account or subscription plan.

We want to reach out to VIP customers who have bought from us more than 3 times in the last month. Please write a script that is thankful in nature and offers them an exclusive discount code for their next order.

Design a loyalty program proposal for our repeat customers.

ChatGPT prompts for extracting relevant product and service information

Maintaining a deep understanding of your company’s products and services is essential for providing accurate and helpful information to customers. 

Example Prompts:

Generate a detailed description of the key features and benefits of your newest product line.

Provide a comparison between two similar products in your catalog, highlighting their differences and unique selling points.

Craft a response to a customer who is seeking recommendations for products that suit their specific needs and preferences.

ChatGPT prompts for handling complaints

Addressing customer complaints with empathy and professionalism is a critical skill in customer service. ChatGPT can help you navigate challenging situations and find mutually beneficial solutions. 

Example Prompts:

Generate an empathetic response to a customer who is upset about a billing error and is demanding a refund.

Provide a solution for a customer who has received a defective product and wants a replacement or repair.

Craft a message to a customer acknowledging their frustration with a service outage and outlining the steps being taken to resolve the issue.

ChatGPT prompts for gathering and analyzing customer feedback

Gathering and analyzing customer feedback is essential for improving products, services, and overall customer experience. Use ChatGPT to make the most of customer insights with prompts like.

Example Prompts:

Generate a survey template to gather feedback on a recently launched product or service.

Provide a response to a customer who has submitted a glowing review, thanking them for their support and loyalty.

Craft a message to a customer who has provided constructive criticism, acknowledging their feedback and outlining the steps being taken to address their concerns.

I want you to create a customer feedback survey that will be sent to customers after they contact our support team.

What patterns or trends can be observed from these customer comments: {{insert customer comments here}}?

Analyze the sentiment (positive, neutral, negative) in the following customer comments: {{Comment 1}}, {{Comment 2}}, {{Comment 3}}.

What are the main issues customers are highlighting in these negative reviews: {{Review 1}}, {{Review 2}}, {{Review 3}}.

Summarize the main sentiments expressed in these customer comments: {{comment 1}}, {{comment 2}}, {{comment 3}} etc.

ChatGPT prompts for documenting interactions

Maintaining accurate records of customer interactions and adhering to data privacy protocols are critical aspects of customer service. ChatGPT can assist you in documenting customer interactions effectively.

Example Prompts:

Generate a template for documenting customer inquiries, issues, and resolutions in your CRM system.

Provide a sample email to a customer confirming the details of a recently resolved issue and the steps taken to prevent future occurrences.

Craft a message to a colleague summarizing a complex customer interaction and the key takeaways for future reference.

You are now the head of customer support for {{company}}. We sell {{product}} to {{audience}}. I want you to create content for an internal FAQ page for our team based on the chat transcripts: {{chat transcripts}}

ChatGPT prompts for collaborating with others

Collaborating with other departments and participating in initiatives to improve customer experience are important parts of customer service. Use ChatGPT to facilitate effective communication and collaboration with prompts such as.

Example Prompts:

Generate a message to your sales team sharing insights from a customer interaction that could help them better understand customer needs and preferences.

Provide a summary of common customer complaints and feedback to share with your product development team to inform future improvements.

Craft a proposal for a cross-functional project aimed at enhancing the onboarding experience for new customers.

ChatGPT prompts for developing skills and staying on top of trends

Staying updated with industry trends, developing new skills, and adapting to new technologies are essential for providing exceptional customer service. Leverage ChatGPT to support your professional growth with prompts like.

Example Prompts:

Generate a list of top customer service blogs, podcasts, and resources to follow for industry insights and best practices.

Provide a summary of key takeaways from a recent customer service training session or workshop.

Craft a personal development plan outlining the skills and competencies you want to focus on in the coming quarter.

How to integrate AI into your customer service workflow?

Use the website for ChatGPT, Claude or Gemini

You can use ChatGPT, Claude or Gemini directly through their websites. You’ll typically have to create an account and you’ll get instant access to a free version of one of their LLMs, but if you want a more advanced LLM, you’ll have to pay. For example, right now OpenAI offers GPT3.5 for free, but you can pay to upgrade to GPT4.

We’ve found this option is best for individuals who only need to use one platform and only need to use it by themselves.

If that’s you, then you can also use PromptDrive.ai as your prompt management tool. We have an unlimited free plan for individual users and a free chrome extension that will allow you to access your entire prompt library without the need to switch between tabs.

But if you want to save money, use different LLMs and collaborate on prompts and chat responses, then you might benefit from using PromptDrive.

Use PromptDrive.ai

PromptDrive.ai is a platform designed specifically for teams to collaborate on ChatGPT, Claude and Gemini prompts and workflows. It’s particularly useful for businesses or organizations where multiple team members need to work together on projects involving one or more LLMs.

An additional benefit is that you’ll be able to take advantage of AI for a fraction of the cost of using their native websites. You do need to add your own API keys, the process to get one is straightforward and we have guides to help you get started.

Final word

ChatGPT, Claude and Gemini are powerful tools when it comes to customer support. By using carefully crafted prompts, you can generate helpful, accurate, and personalized responses to customer inquiries, complaints, and feedback. 

Remember, while ChatGPT, Claude, and Gemini are helpful, they should be used as supplements. You should never rely on them in place of human judgment and interaction. Review and refine the generated responses often to ensure they match your brand’s voice, beliefs, and policies.

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